Guarantees and Warranties

Guarantees and Warranties


Lifetime Guarantee

Our unique BURRELLS guarantee means that for life, if you damage or lose a diamond* from your jewellery for whatever reason, we will replace it free of charge. We guarantee the setting for 10 years too.

All you have to do to keep the guarantee in place is bring your item to us twice a year, once every six months, so we can check the setting and carry out any preventative repairs.

Ten Year Warranty

Our unique BURRELLS guarantee means that for 10 years, if you damage or lose a diamond* from your jewellery for whatever reason, we will replace it free of charge. We guarantee the setting for 10 years too.

All you have to do to keep the guarantee in place is bring your item to us twice a year, once every six months, so we can check the setting and carry out any preventative repairs.

Ten Year Wedding Ring Warranty

Our unique BURRELLS guarantee means that for 10 years, if you damage or lose a diamond* from your jewellery for whatever reason, we will replace it free of charge. We guarantee the setting for 10 years too.

All you have to do to keep the guarantee in place is bring your item to us twice a year, once every six months, so we can check the setting and carry out any preventative repairs.

Standard Guarantee

Any item with our 10 Year Diamond Guarantee icon beside it comes with this industry leading guarantee.

Diamond Guarantee

The BURRELLS quality diamond guarantee covers the replacement of your BURRELLS diamond (up to one carat in weight), whether lost from the original setting or damaged in the setting, providing our qualified staff at BURRELLS inspect and service your diamond every six months and that recommended repairs are carried out. The inspection must be recorded on this certificate every six months.

Work must not be undertaken by any other jeweller.

We guarantee the setting forever.

Diamond Quality Control

Your BURRELLS diamond has been carefully inspected under our strict standards of quality by BURRELLS' professionally trained and experienced staff.

Our logo is a symbol of excellence. We strive to live up to it every day. It signifies our promise that you can always expect quality and excellent service in everything we do.

Other benefits

Free cleaning, polishing and resizing for life

You are welcome to bring back your BURRELLS diamond at any time for complimentary cleaning and polishing.

We will also size your ring at no charge throughout its life.

Bring your jewellery in any time for professional cleaning. We'll polish and resize rings wherever possible.

Lifetime trade in

You can trade in your diamond jewellery for another BURRELLS piece provided your new selection is at least twice the retail value of your existing item.

We will value your BURRELLS diamond at the time of trade-in and offer you the current value or the original purchase price, whichever is greater (towards your new purchase). The value set by BURRELLS is final and binding.

As your BURRELLS diamond increases in value so does your trade-in value.

Lifetime valuation updates

We provide a written valuation of your item when purchased and we'll update this every two years. This is invaluable for insurance purposes.

Every BURRELLS diamond purchase over £500 is accompanied by a written valuation describing the item. For insurance purposes it is recommended that you have a valuation of your jewellery updated regularly.

We offer free valuation every two years on every BURRELLS diamond purchase You make over £500.

Sixty day refund

You may return your purchase within sixty days and receive a full refund, providing it is in its original condition, with proof of purchase.

Membership

National Association of Goldsmiths. Jewellers of America.

BURRELLS is a member of the National Association of Goldsmiths and also an overseas member of Jewellers of America.

Retail Jewellery Diploma (RJ Dip.) is the title awarded to those few who successfully pass the comprehensive two year jeweller course set by the National Association of Goldsmiths. Everyone at BURRELLS studies for this professional qualification.

Terms and Conditions


* The guarantee covers diamonds up to one carat.

Lifetime Guarantee

This guarantee is not transferable. It is limited to BURELLS (WR Ferris Ltd) and the liability is not transferable to any other item. This guarantee is limited to its specific terms and conditions.

This guarantee does not cover accidental loss or theft of the diamond and setting (i.e. the complete ring). It does not cover any recommended rhodium plating. Work carried out by other jewellers will render the guarantee void. Your statutory rights are unaffected.

The item must be inspected twice a year, once every six months, or the guarantee will become invalid until the item is brought in again. Any damage incurred during the lapsed period may incur a cost. If an inspection has been missed, once all repair costs have been paid the guarantee will be reinstated.

Trade ins: we will value your jewellery at the time of trade in and offer you the current value, or the original purchase value, whichever is the greater, towards your new purchase. The value set by BURRELLS is final and binding.

Ten Year Warranty Guarantee

This guarantee is limited to ten (10) years from the date of purchase and is not transferable. It is limited to BURRELLS (WR Ferris Ltd) and the liability is not transferable to any other item. This guarantee is limited to its specific terms and conditions.

This guarantee does not cover accidental loss or theft of the diamond and setting (i.e. the complete ring). It does not cover any recommended rhodium plating. Work carried out by other jewellers will render the guarantee void. Your statutory rights are unaffected.

The item must be inspected twice a year, once every six months, or the guarantee will become invalid until the item is brought in again. Any damage incurred during the lapsed period may incur a cost. If an inspection has been missed, once all repair costs have been paid the guarantee will be reinstated.

Trade ins: we will value your jewellery at the time of trade in and offer you the current value, or the original purchase value, whichever is the greater, towards your new purchase. The value set by BURRELLS is final and binding.

Ten Year Wedding Ring Warranty

This guarantee is limited to ten (10) years from the date of purchase and is not transferable. It is limited to BURRELLS (WR Ferris Ltd) and the liability is not transferable to any other item. This guarantee is limited to its specific terms and conditions.

This guarantee does not cover accidental loss or theft of the ring. It does not cover any recommended rhodium plating. Work carried out by other jewellers will render the guarantee void. Your statutory rights are unaffected.

The item must be inspected twice a year, once every six months, or the guarantee will become invalid until the item is brought in again. Any damage incurred during the lapsed period may incur a cost. If an inspection has been missed, once all repair costs have been paid the guarantee will be reinstated.

Trade ins: we will value your jewellery at the time of trade in and offer you the current value, or the original purchase value, whichever is the greater, towards your new purchase. The value set by BURRELLS is final and binding.